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Don’t Wait to See the Blood by Jim Clemmer
At my youngest daughter’s sixth birthday party, a five-year-old boy hit her on the head. Asked to apologize, he politely refused: “Mr. Clemmer, I don’t apologize unless I see teeth marks or blood.”
Many managers don’t realize the problems they’re creating unless they see the teeth marks or blood on those with whom they work. The most insensitive managers are those who lack good feedback systems and refuse to seek input on how to improve their own performance.
Feedback is as critical to learning and improvement as cake is to a six-year-old’s birthday party. As painful as I find “corrective feedback” and “suggestions for improvement,” they are sources of my best learning and most profound personal changes.
There are a multitude of ways to gain a true picture of how you and your management team’s actions are viewed through your organization. Here are examples:
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